Help and support converting audio and video files

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What does the Reincubate Video Converter do?

The Reincubate Video Converter can convert (transcode or reencode) audio and video files from one format to another.

Running the Reincubate Video Converter

The Reincubate Video Converter on Windows

Running the Reincubate Video Converter on Windows is as simple as double-clicking on the icon. Users experiencing problems with the converter on Windows should email us at the address below.

Registering the Reincubate Video Converter

The registration window is brought up by clicking "register" (circled in green), and your unique identifier will be shown in the field we've circled in red below.

If you accidentally sent us the wrong identifier when you registered, the key we send you will likely not work. Use our new self-service key generator to create a new registration key. You'll need to have your original purchase details to hand.

Having trouble registering the Reincubate Video Converter?

If you have purchased a key for the Reincubate Video Converter but the "Register" button is not highlighting when your details are entered, there's one of three things that can be wrong:

  • You haven't entered your details correctly. In order to register, your name, company and key need to be entered exactly as they are in the registration email. We recommend you copy and paste these into the window.
  • Your unique ID is wrong or has changed. Double-check it, and if it has, use our self-service key generator to create a new registration key. If that doesn't work then forward us your registration confirmation email along with your new unique identifier.

Volume pricing

Contact us for more information on volume pricing discounts.

Contact us

The Reincubate Video Converter is produced by Reincubate, a small company based in London, England. We've been helping people recover lost information from their phones since 2008.

You can email us .

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